Refund policy

Returns & Refunds

We hope you love your Kali Skin Co. order. If there is an issue with your purchase, please contact us at info@kaliskin.co.

Change of mind returns
For hygiene and safety reasons, opened, used or unsealed cosmetics, skincare, haircare and beauty products cannot be returned unless they are faulty.

Eligible unopened and unused products can be returned within 14 days of receipt, provided they remain in their original, sealed and resalable condition.

Customers are responsible for return postage for change-of-mind returns.

Incorrect, damaged or faulty items
If you receive an incorrect, damaged or faulty product, contact us as soon as possible with your order number and photographs where relevant.

Where appropriate, we will arrange a replacement, refund or other suitable resolution at no additional cost to you.

Refunds
Once an eligible return has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Stylist Same-Day Express
Once a same-day courier has been booked, the delivery charge itself is non-refundable. This does not affect your rights if the product supplied is faulty, damaged or incorrect.

Your statutory rights are not affected.